Scholar was recommended to iPTT from one of our existing Linux Managed Service clients, to support the company’s expansion plans and to deliver a technical managed service for their dedicated and cloud infrastructure.
IPTT’s business model is delivering PTT over Cellular (POC) systems for businesses, which is a high uptime communications service; managing long distance communication systems and devices. Due to the nature of the business it was imperative that the technical infrastructure was not only reliable, but also able to cope with the scaling traffic patterns from users operating iPTT devices in the field.
The company had chosen a physical dedicated server to host their communications software, which required 24/7 monitoring and management. Due to the sensitive high-uptime nature of the software it was important to have an out of hour’s emergency response for their hosted infrastructure, to deal with any issues affecting their services. If the field devices were not able to communicate with the hosted software, this would have resulted in potential data loss and service disruption for their clients. For this reason iPTT chose our Managed Plus Service Plan.
We delivered a specialist Linux Managed Service to iPTT, which enabled us to provide around the clock management and monitoring metrics, emergency response, security patching, server configuration changes and management of deployments. The Managed Plus Service Plan included managing their Dedicated Server and a Virtual Datacentre (VDC) environment. We also worked with iPTT to streamline their domain name and DNS management as well as other ancillary services to simplify and streamline their hosted cloud infrastructure.
“From the start I was impressed with Scholar’s genuine interest to understand my business, before recommending any of their Managed Services or cloud hosting solutions. They had been highly recommended to me from another business, to help me streamline my hosting and remove my own personal stress for managing the server-side aspect of the business. The whole team is easy and friendly to deal with, which made the whole process enjoyable. I know Scholar is managing my hosted Linux infrastructure 24/7, which enables me to focus on the other parts of my business which helps drive it forward. I would have no hesitation in recommending Scholar to other businesses.”